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Back to School! Check the Shop :)

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function updateHeaderHeight() { // Get the height of #brx-header const headerHeight = document.querySelector('#brx-header').offsetHeight; // Store the height in the CSS custom property --header-height document.documentElement.style.setProperty('--brxw-header-height', headerHeight + 'px'); } // Execute the function as soon as the document is ready document.addEventListener('DOMContentLoaded', function() { updateHeaderHeight(); // Initial update of header height when the document is ready // Update the header height on window resize and orientation change window.addEventListener('resize', updateHeaderHeight); window.addEventListener('orientationchange', updateHeaderHeight); });
POLICY

Refund & Return Policy

When refunds apply, how they’re issued, and what becomes final once your order is on its way - explained clearly so you can shop with confidence.

The Short Version

Three things to know before you buy. The full details follow below.

Refunds Before Dispatch
Cancel and refund any time before your order ships.

Final After Hand-Off
Once shipped or handed over, all sales are final.

Sold As-Is
Every item is sold in its current condition.

When Refunds Apply

Refunds are available only before an order ships or is handed over. After that, all sales are final.

A refund is available when…

  • Your order hasn’t shipped yet
  • Your order hasn’t been handed over at pickup
  • You contact us before the next dispatch day

No refund, return, or exchange when…

  • Your order has shipped or been handed over
  • It’s a change of mind about purchase
  • It’s a size you selected incorrectly
  • An item wasn’t inspected before buying

How to Request a Refund

If your order hasn’t shipped yet, a refund is simple - here’s how it works.

1

Contact us promptly

Email or call before the next Tuesday or Thursday dispatch.

2

We confirm the status

If your order is still with us, your refund is approved.

3

Your refund is returned

We return your payment in full via the original method.

Orders ship on Tuesdays and Thursdays. To stay eligible for a refund, please send your request before the next shipping day.

How Refunds Are Issued

When a refund is approved before dispatch, here’s what to expect.

  • Method
    Returned using the same payment method used for your order — cash, bank transfer, or electronic payment.
  • Amount
    Orders cancelled before dispatch are refunded in full.
  • Timing
    Refunds are processed promptly once your order’s status is confirmed.

Final Sale, by Category

Once handed over, all sales are final. Here’s what that means for each type of item we carry.

Clothing is offered new or used, as identified in each listing. Please check size, style, and condition before purchasing – returns and exchanges aren’t accepted once the item has shipped or been handed over.

Stationery is sold as new unless otherwise stated. Inspect packaging, quantities, and condition before buying. All stationery sales are final once the order has shipped or been handed over.

Electronics are used unless a listing states otherwise, and are sold as‑is without a warranty – aside from any manufacturer’s warranty specifically named in the listing. You may test an item at pickup before buying; once purchased and handed over, the sale is final.

All other merchandise is sold as‑is and is final once shipped or handed over. If anything is unclear, please ask us before completing your purchase.

Inspect Before You Buy

Because items are sold as‑is and become final after hand‑off, we encourage you to inspect merchandise, and, where possible, test electronics - before completing your purchase. If an item doesn’t meet your expectations, please don’t proceed. Checking size, style, and condition up front is the best way to be happy with your purchase.

The only exception is a manufacturer’s warranty specifically stated in an electronics listing, where named, that warranty still applies.

Refund Questions

Quick answers to the things buyers ask most about refunds.

No. Refunds are available only before an order is shipped or handed over. Once it has, all sales are final.

Approved refunds are returned in full using the same payment method you used for the order.

We don’t offer exchanges once an order has shipped or been handed over. Before dispatch, we can cancel and refund so you’re free to reorder.

If your order hasn’t shipped yet, contact us for a refund. After hand‑over, a change of mind or an incorrect size doesn’t qualify – so please check listings and inspect items before buying.

It means each item is sold in its present condition. You’re welcome to inspect — and, where possible, test — an item before buying, and completing the purchase means accepting its condition.

Need a Refund or Have a Question?

If your order hasn’t shipped, contact us and we’ll take care of your refund. Reach us at contact@theparentpocket.bz or +501 616-9075.

NEW ARRIVAL ALERTS

Join Our List

New merchandise arrives periodically rather than on a fixed schedule. Join our notification list to hear when new items arrive - or when selected products become available again.

Signing up does not reserve merchandise or guarantee availability; items remain available on a first‑come, first‑served basis.