Privacy Policy and Data Protection Agreement

This Privacy Policy and Data Protection Agreement (the “Policy”) explains the privacy practices, data collection methods, and information security measures used by The Parent Pocket (“we,” “us,” or “our”).

This Policy applies to users, customers, and visitors who access or use theparentpocket.bz, as well as related communications through email and our designated WhatsApp channel.

By using the Website, communicating with us, or purchasing merchandise, you acknowledge the practices described in this Policy. If you do not agree with them, please stop using the Website and our services.

The Parent Pocket is a partnership registered and operating in Belize. We act as the Data Controller for personal information collected through our business channels.

Legal Business Name: The Parent Pocket
Principal Place of Business: St John Paul II Boulevard, Benque Viejo del Carmen, Cayo District, Belize
Designated Privacy Contact: Miguel Bonilla
Email Address: contact@theparentpocket.bz
Telephone/WhatsApp: +5016169075
Primary Domain: theparentpocket.bz

We collect information needed to support e-commerce operations, customer service, and the security of our Website.

3.1 Information you provide directly

• Identity Data: First name, last name, and registered account titles.
• Contact Data: Billing addresses, local pickup coordination details, email addresses, and WhatsApp communication details.
• Financial Data: Transaction histories, purchase intents, electronic receipt records, and order metadata. We do not directly capture or store full credit card PANs.
• Communication Data: Contact form submissions, customer support inquiries, feedback, and direct messaging histories.

3.2 Information collected automatically

• Technical Data: IP addresses, browser types and versions, time-zone settings, browser plug-ins, operating systems, and device identifiers.
• Usage Data: URLs, clickstream data, page response times, download errors, visit length, scrolling, clicks, mouse-overs, and other page interactions.

In accordance with applicable data-protection requirements, including the Belize Data Protection Act, we process personal information for the following reasons:

• Contractual necessity: To fulfil sales, manage orders, and coordinate local pickup.
• Legitimate interests: To operate the Website, prevent fraud, maintain network security, and understand market trends, provided these interests do not override your rights.
• Consent: To send direct marketing and New Arrival Alerts where you have clearly agreed. You may withdraw consent at any time.
• Legal obligation: To meet accounting, tax, and legal requirements in Belize.

When online payment gateways are activated, electronic transactions will be processed through Belize Bank Ltd or other certified payment providers.

We do not collect or store complete primary account numbers, CVVs, or direct online-banking credentials in our local database. Payment processors are responsible for handling and securing payment data under their own terms and privacy policies.

Our system keeps only tokenized transaction references and payment statuses needed to confirm and release merchandise.

Our Website may use cookies, web beacons, pixels, and local storage to distinguish users, support browsing, and improve the Website.

• Strictly Necessary Cookies: Used for session management, cart retention, and secure checkout routing.
• Analytical/Performance Cookies: Tools such as Google Analytics may measure audience volume, traffic sources, and user flow using aggregated data.
• Functional Cookies: Used to recognize returning users and personalize content preferences.

You may configure your browser to refuse some or all cookies. Disabling strictly necessary cookies may make parts of the Website inaccessible or affect how they work.

We do not sell, lease, or trade personal data to third-party data brokers. Information is shared only in the following situations:

• Operational Processors: Service providers that support cloud hosting, email delivery, electronic receipts, analytics, and other business functions. They may use the information only to provide the specified services.
• Legal and Regulatory Compliance: We may disclose personal information when required by a valid subpoena, court order, or binding request from Belizean authorities.
• Business Transfers: If the business is involved in a merger, acquisition, reorganization, or sale of assets, user data may transfer to the acquiring entity, subject to that entity honoring the material terms of this Policy.

We use organizational and technical safeguards, including SSL encryption, restricted administrative access, and regular core-software updates, to protect information against unauthorized access, alteration, or destruction.

No method of Internet transmission or electronic storage is completely secure. Although we use commercially reasonable measures to protect personal information, we cannot guarantee absolute security. Any liability remains subject to applicable Belizean law.

We keep personal information only for as long as it is needed for the operational, legal, and accounting purposes described in this Policy.

• Transactional and Tax Records: Retained for at least seven years to support Belizean financial-auditing requirements.
• Customer Support Inquiries: Removed from active databases within twelve months after meaningful communication ends.
• Marketing Consents: Retained until you submit an explicit opt-out or deletion request.

You may exercise the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of inaccurate or incomplete information.
• Right of Erasure: Request deletion where the information is no longer needed, subject to legal retention requirements.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.

To make a Data Subject Access Request, contact Sindy at contact@theparentpocket.bz. We may ask for reasonable identity verification before completing the request.

The Parent Pocket’s merchandise and digital storefront are directed toward adults. We do not knowingly collect or maintain personal information from anyone under eighteen years of age.

If we learn that a minor has provided personal information without verifiable parental consent, we will take steps to remove that information from our systems.

If any provision of this Policy is found unlawful, void, or unenforceable by a court of competent jurisdiction in Belize, that provision will be treated as separate from the remaining provisions and will not affect their validity.

We may update this Policy to reflect changes in our operations, regulations, or legal obligations. Material changes will be indicated by updating the Effective Date at the top of this page. Continued use of the Website after an update means you accept the revised Policy.